When you opened your natural supplement business two years ago, you never imagined it would take off as it has. First, congratulations are in order. Next, it’s time to take control of your operations and growth, and a fulfillment partner can help you do just that. No longer a garage venture, increased customer demand facilitates the need to expand production and shipment capabilities. Work with someone experienced in the supplement industry, because this industry comes with federal caveats.
Make sure you work with a 3rd party fulfillment partner that knows supplements prior to figuring out a warehouse. The partner should be located near both air and sea transportation hubs and it should have its facilities registered by the FDA and be cGMP certified. The warehouse should also be climate-controlled, secured, and staffed with experienced logistics personnel ready to receive, pick, sort, store, pack, and ship your merchandise.
Today’s shopper shops online, as evidenced by the many major retailer closures over the last 10 years. Your 3rd party fulfillment partner should offer top e-commerce solutions to meet your ever-growing business needs. You should have your own portal so you can manage your inventory. The technology should lead the supply chain management technology pack, and you should be able to link it through advanced API integration to your order platforms for seamless, real-time order fulfillment.
With an experienced 3rd party fulfillment partner you should never have to worry about incoming and outgoing shipments again. Safety should be the number one concern, no matter how much stock you store in the warehouse, and that safety goes beyond the warehouse interior. A 3rd party fulfillment business such as Ion Fulfillment ensures your packages are safe during all transit. It also offers affordable shipping options with multiple major carriers and tracks your product from receipt to customer.
Your business is small right now. You don’t need the warehouse space Amazon does, but be careful. Many 3rd party fulfillment companies take advantage of this and price minimum storage higher. Partner with a fulfillment center that offers low minimums for private label supplements. This includes solutions that are cost-effective for the little guy or gal. The fulfillment partner should understand that this is the best way to help you grow your business: affordable logistics for smaller companies.
Ion Fulfillment has the lowest 3rd party fulfillment rates in the industry.
What’s more, your 3rd party fulfillment partner must work in the supplement industry. It should offer the education you need to understand every step of the supplement logistics process. This includes onsite laboratories for research, development, testing, and quality assurance of your supplements. It also includes labeling to ensure your product labels meet FDA standards, and IT personnel to explain the e-commerce portal. You should be en expert by the time you’re done working with this partner.
To become an expert you must be taught by experts, so look for a business such as Ion Fulfillment that is the perfect BPO Fulfillment partner. Ion Fulfillment employs supply chain managers and support staff who have worked in the supplement logistics industry for a very long time. These people have not only worked in this industry, they’ve helped shape it. They understand the special needs of supplements, including refrigeration (for some) and proper packaging.
As your business grows, you’ll need the tools at your fingertips to ensure your customers receive the same service they received when they placed their first order, which you fulfilled out of your garage. After all, customers telling their family and friends about your fantastic service and wonderful supplements is what caused increased product demand.
Work with a 3rd party fulfillment partner who can give you the expertise you need so you can focus on product development instead of shipments.
As you sit in your home office and marvel at your business’ growth keep two things in mind. First, remember what you did to get as far as you have and keep doing it. Second, partner with a supply chain management expert in the supplement industry to ensure your continued growth. Nothing will stagnate if not set back your current progress more than working with a company who isn’t FDA compliant and properly certified, so do your homework and select a partner who will help you become the next GNC. Ion Fulfillment has an amazing understanding of private label nutrition as well.