The growing health and wellbeing awareness has made selling supplements online a thriving business. But in the absence of a great fulfillment company, selling online can easily become overwhelming. Customers usually get what they want within 2 business days with companies like Amazon Prime. Consequently, they don’t have the patience for a long delivery time or damaged packaging. But remember, good packaging and speedy shipping alone are not enough. It is important that the fulfillment packaging company you choose provides all of the necessary resources on top of great packaging.
Here’s a list of services a fulfillment packaging company should provide:
Depending on the type of supplements you’re dealing with, the fulfillment provider should have suitable warehousing facility. Some supplements may need to be kept at certain climatic conditions. This is something you need to discuss with the fulfillment packaging company beforehand. From climate control to central monitoring and fire alarms, the warehouse must be equipped with cutting-edge technologies. The storage facility must also be located in a safe area with good, around the clock security surveillance. An FDA approved and cGMP certified facility can calm your suspicions and ensure the best storage for your supplements.
Packaging speaks volumes about the quality of the products it contains. Flimsy packaging is often taken as a sign of bad quality. It can also damage the products during transit. Conversely, great packaging and timely delivery can give you an edge over your competitors. Choosing a fulfillment packaging company with in-house graphics designers and label printing equipment can take a lot of unnecessary burden off your mind while ensuring that your product intrigues and pleases your customers at first glance.
There are two major concerns when it comes to shipping supplements; products should reach the customers quickly and intact. Make sure that your fulfillment packaging provider takes secure packaging and careful handling during shipping very seriously. They must have a foolproof infrastructure to ensure product safety before and during transit.
If you are interested in expanding your business to other countries, you will need to find a company with global fulfillment capabilities. This way you can enjoy a globally connected supply chain with a single point of integration. Depending on your business needs, you may want to work with someone who is willing to respond directly to the customers and handle returns as well.
One of the first warning signs of a company that’s not good enough is bad customer service. Your fulfillment service provider should be available to answer your queries and satisfy your concerns. It is the duty of your fulfillment provider to make sure that you understand the entire process from accessing your online inventory to collaborating with merchant processors.
A fulfillment provider working directly with a reputed manufacturer that operates in a cGMP certified and FDA registered facility could save you from a lot of extra burdens. Opt for a fulfillment provider that offers a diverse range of products that have undergone comprehensive testing.
The fulfillment packaging company you choose must have the ability to leverage technology to add value to your business. The company must have a solution to connect any purchases made from your online store to their software in real-time. Integrating the shopping cart, shipping and payment processing will make the entire process extremely convenient for you.
Settling on anything short of best when it comes to fulfillment packaging can damage your reputation as an online seller. In the end, your business will only thrive if your customers are happy with all aspects of your product, including fast shipping and unique packaging. Choosing a reputable fulfillment packaging company will be a step in the right direction.