Storing, managing and shipping orders is a prevalent concern for thriving online businesses. Outsourcing fulfillment services is a convenient option for online merchants who want to focus on other aspects of their business. It can save them from a number of hassles related to inventory management and order processing. They don’t have to deal with warehouse leases, buying heavy equipment like forklifts or hiring staff for order processing. Based on these perks, outsourcing to fulfillment centers could be the most economical option for online sellers who don’t have the capacity to store and ship their merchandise. Some customer fulfillment providers offer additional services to better suit the unique needs of businesses like dietary supplements.
When dealing with dietary supplements, the most important feature of customer fulfillment is the warehousing facility. The facility should boast cutting-edge technologies to ensure a controlled climate in addition to central monitoring. This is essential for keeping certain supplements and pharmaceutical drugs from going bad. The warehouse should also be located in a suitable area with security surveillance. An FDA-registered and cGMP certified warehouse like that of Ion Fulfillment/Ion Labs will also ensure that the warehousing services are up to the mark.
The first thing that your customers will lay their eyes on upon receiving their order is its packaging. Better packaging often translates as better quality for customers. A comprehensive fulfillment service should also include in-house label printing abilities along with a great packaging standard. The packaging of products should reflect a business’s unique vision. Ion Fulfillment services also include a team of professional graphic designers to design label packaging that can enhance the overall look and feel of the product. Such extra services from customer fulfillment providers can impart that wow factor that makes a business stand out in a sea of competitors.
Shipping from a reputable fulfillment company is safer, quicker and cost-effective. Businesses can enjoy organized order processing with a well-maintained product catalog. They can receive regular updates regarding stock quantities and logistics. Outsourcing fulfillment to a provider who is well-equipped and experienced can also improve the overall customer experience. Most of the fulfillment companies also provide global shipping which can enhance a business’s reach. Ion Fulfillment’s shipping integration software, in particular, includes UPS, FedEx, USPS, DHL, Stamps (dot com), Endicia, Purolator, Pitney Bowes, ProShip by Neopost, Kewill, Malvern, DesktopShipper, ShipStore, and ADSI.
Working with a fulfillment company that directly coordinates or is directly integrated with the supplement manufacturer can significantly reduce cost and time overheads. Ion Fulfillment works directly with Ion Labs, a well-known contract manufacturer with over 30 years of experience in the industry. Ion Labs has a state-of-the-art manufacturing facility with dedicated research and quality control teams to manufacture high-quality supplements. Another perk of hiring someone with such an alliance is that businesses could add a wide range of products to their catalog at any time. This is best suited for businesses who are looking to their product supplier for new, trending products in the industry.
A fulfillment company with a customer-centric approach goes out of its way to make the clients feel included. A support team can guide business owners to access their inventories and work closely with merchant processors. Should a concern or problem arise, the help team can resolve it right away. Having a dedicated customer support team is crucial for smooth collaboration.
One of the most important factors of customer fulfillment is the user-friendliness of the fulfillment platform. Technology has enabled fulfillment providers to leverage software to keep their clients updated regarding inventory management. Ion Fulfillment is well-versed with modern trends and provides clients with personal portals to view/manage inventory and link their e-commerce stores to Ion Fulfillment’s order management software. This allows the orders placed on the e-commerce website to be synchronized with the order management software in real time, hence reducing the possible delays in order processing and shipment.
What differentiates a good customer fulfillment provider from a great one is the comprehensiveness of the resources it provides. The first step in determining if a particular provider is the right fit for any business is understanding the business’s unique requirements. In addition to that, good market research and a review of the provider’s complete package of customer fulfillment services is the key to finding a fulfillment company that will complement and not complicate the overall business process.